Last Update: December 14, 2015 |
Dialog Help
To access: ELECTIONS > CallTrack > New Call
or
ELECTIONS > CallTrack > Calls tab > New Call
or
ELECTIONS > CallTrack > Equipment tab > New Call on Selected Equipment
Use this dialog to enter the information on a new call. See How to Create a Call or How to Create the Same Call for All Locations for more information.
Fields and Controls on this Dialog
Reported by |
Required. The person who called in to report the issue. |
Category |
Required. The category to which the call belongs. Make a selection from the drop-down list, which shows all active categories. (See How to Maintain Categories for more information.) |
Priority |
Required. The priority of the call: URG—Urgent VIMP—Very important IMP—Important MED—Medium LOW—Low |
Department |
Required. The category to which the call belongs. Make a selection from the drop-down list, which shows all active departments. (See How to Maintain Departments for more information.) |
Equipment Type |
Optional. If the call pertains to an equipment issue, select an equipment type from the drop-down list. See How to Maintain Equipment Types for more information.) |
Serial Number |
Optional. If the call pertains to an equipment issue and the serial number has been reported to you, enter the serial number here. |
Problem Description |
Enter a description of the issue that prompted the call. |
Notes about Problem Resolution |
If a resolution is underway, or there are additional comments about the problem, make note of them in this field. |
Status |
Select the most appropriate status for this call: Open, Pending, or Resolved. Your county's procedures should specify how to determine the status of a call. The default value for a new call is Open. |
OK |
Save your data and dismiss the dialog |
Cancel |
Abandon the new call. |