How to

Maintain Departments

In CallTrack, a department is a group to which a call can be assigned. Counties typically use the departments feature to refer to organizational groups within the elections office—such as Dispatch and Poll Workers—but this feature can be used in any way you wish.

The Department field (displayed on the Calls tab and on the New Call dialog) has a drop-down list of the departments set up in CallTrack. When creating or maintaining a call, the user must select a department for the call.

Departments cannot be deleted. If you do not want to see a department in Department drop-down lists, make the department inactive by selecting the Active check box on the Departments dialog.

To add a department in CallTrack:

1. On the CallTrack menu bar, click Maintenance > Departments.

2. On the Departments dialog, in the row marked with an asterisk (), click in the Dept field and enter an ID of up to 4 characters. If you use letters, be aware that the letters will remain the in case in which you typed them, and department IDs are case-sensitive.

3. Tab to the Description field and enter up to 20 characters for the description of the department. This description will appear in drop-down lists along with the department ID, although only the first 17 characters are visible.

4. Tab to the Sort Order field and enter a 1-digit number indicating the order in which the item will be listed in the Department drop-down lists.

5. The Active field lets you hide or display the department ID in the Department drop-down lists. Select the check box to display the department; clear the check box to hide it.

6. Click Close to save your work.

7. Restart CallTrack to see the new department name in the Department drop-down lists.

To delete a department:

1. On the Departments dialog, click in the left-most column to position the icon in the row containing the department you want to delete.

2. Press the Delete key on your keyboard.