Suspense Queue

To access:  VOTER REGISTRATION > Suspense Queue

This dialog displays the voter registration applications and third-party address changes suspended to your county, address changes submitted through your county VR Tower website, and ERIC VMOS records automatically imported each day by the VR Scheduler program. It also includes any in-county address changes that were recorded when FVRS was down, which will need to be processed out of the Suspense Queue once FVRS is back online.

From the Suspense Queue, a user can review individual suspense records and complete processing on them.

The Suspense Queue is initially sorted by the suspense date. If you want to sort by another column, such as voter name, click the column heading.

To retrieve a suspended record, highlight the desired row in the list and click Select.

For more information on processing suspense items, see:

Fields and Controls on this Dialog

Search Filters

Use the filters above the grid to narrow the items that are listed in the grid. Enter a last name, first name, and/or voter ID to locate specific records(s) to process.

You can enter complete or partial criteria.

The filters work in combination with the record type selection below the grid.

In Date

The date the record was suspended. This is also called the suspense date.

Name, Birth Date Address, City-Zip

The name, date of birth, and residential address of the voter whose application or address change has been suspended to your county.

Voter ID

The voter registration ID.

From

The suspending agency's three-character code. If the agency is HSMV, the code is DMV.

Suspense #

An eight-digit number assigned to the suspense record.

Third Party

If the record is a third-party address change suspended to your county, the third-party agency is shown here.

Assignment

This is an editable text field that lets users flag a suspense item for further research or assignment to a particular user. To add or change text in an Assignment field, click in it and type the new data. Note that if another user edits an Assignment field after you have displayed the Suspense Queue on your machine and you attempt to change the same field, you will see a message asking if you want to apply your change or keep the other user's data.

Comments

Displays the text from the Existing Comments and New Comments fields on the Suspense County Selection dialog. If the comments are longer than the space available in this column, you will see an ellipsis (...) at the end of the comment. Hover over the comment to have the full text displayed.

All

Display all suspense records.

Applications

Limit the queue to voter registration applications submitted on the web or suspended to your county.

Third Party Address Changes

Limit the queue to third-party address changes suspended to your county.
Web Address Changes Limits the queue to address changes submitted through your county's website.
FVRS Scanned Applications Limits the queue to voter registration applications submitted through DMV renewal images.
OVR Applications Limits the queue to voter registration applications submitted through FVRS.
ERIC VMOS Limits the queue to voter records imported automatically from an ERIC VMOS file by VR Scheduler.

Suspense List Report

Prints a Crystal Report of the Suspense Queue. You will be asked to specify the parameters (applications, third-party address changes, or all types) and a date range for the report run.

Select

Retrieves the highlighted suspense record.