Last Update: October 30, 2014

How to

Troubleshoot an Election-Day String Timeout

If you see an election-day string with the message:

 

No election information was received before timing out. This could mean there is no election information for this voter, or that the County server is not processing requests at this time.

 

On the computer running VRScheduler, open Windows Task Manager and verify this program is running:

EDStrings4Web

 

If it isn’t, restart VRScheduler, wait two minutes, and retry the search in Voter Verify. If you get the same message again, contact VR Systems Support.