What if a Transaction Cannot Be Processed

Verify that Input Processor Is Running

Because processing and reprocessing of transactions is performed by Input Processor, this program must be running in order to remove any transactions from the list of exceptions. To verify that Input Processor is running, go to the EViD and confirm that the Input Processor button is not red. If it is red, click to start it.

Reprocess the Entire List

When you first display the EViD Exceptions dialog, it's a good idea to begin by reprocessing the entire list to see if any transactions can be removed with no further action on your part. For example, the reprocess might clear an address change referencing a street that wasn't in the Streets table when the transaction was first processed but has been added since then.

To reprocess the entire list:

1.     On the EViD Exceptions dialog, in the Reprocess box, click Select All. You'll notice a check entered in the Re check box for each transaction.

2.     Click Process. The check marks will be removed and the Process Date field for all transactions will be cleared. This means that the transactions are marked for reprocessing in the incoming queue. Reprocessing should occur within a few seconds, depending on how many transactions are queued.

3.     Click Refresh to display the results of the reprocessing. Transactions that were able to be processed will no longer appear in the list. For the transactions that failed reprocessing, you will see today's date and a recent time in the Process Date field.

Identify Trends

After reprocessing the entire list, you can begin to examine each transaction individually. We suggest you sort the list by the Process Message column to see if you are getting repeated occurrences of the same message. This might mean that a single fix could clear multiple transactions.

To see details on a specific transaction, click in the transaction's Process Message field. A window with all data received for that transaction will appear in the left side of the list. To dismiss the detail window, click inside it.

Transactions that Can Be Fixed and Reprocessed

Transactions that fall into the "reprocessable" category are typically those where the transaction cannot go through because of some issue with the database. An example might be an address change with a house number that falls outside the range of acceptable house numbers in a street segment. Research on the GIS system indicates that the street segment should be expanded to include the house number. Once the street-segment definition is updated, the EViD transaction can then be reprocessed. This time the transaction will not fail, because the voter's new address can be validated.

To queue items for reprocessing:

1.     Select the Re check box for the transaction. If you have multiple transactions that can be resolved by the database fix, select the Re check box for each transaction.

2.     Click Process to set the transactions for reprocessing by Input Processor. The background of the selected Re check boxes will turn red, indicating that the transaction is slated to be reprocessed. Also the Re check boxes and the Process Date field for the selected transactions will be cleared. Provided that Input Processor is running, the selected transactions will be reprocessed in a few moments.

3.     Click Refresh. Any transactions that passed processing are marked as OK in the incoming queue and are removed from the list on the EViD Exceptions dialog. Any transactions that failed reprocessing will not be removed but will show an updated date and time in the Process Date field.

Transactions that Can Be Fixed and Ignored

Transactions that fall into the "ok to ignore" category are typically those where the transaction itself is faulty and therefore must be entered manually into the system. An example might be an address change where the EViD operator overrode an unverified-address message and accepted the address change. Once the manual work is done, the transaction can be marked as Ignored. You can prevent display of Ignored transactions in the list by selecting the Hide Ignored check box.

To queue items to be ignored:

1.     Select the Ig check box for the transaction. If you have multiple transactions that can be ignored, select the Ig check box for each transaction.

2.     Click Process to set the process message to Ignored. The background of the selected Ig check boxes will turn red, indicating that the transaction is one you have just processed. Also the Ig check boxes will be cleared and the Process Date field for the selected transactions will be updated with the current date and time.

Note         The processing of Ignored transactions does not involve Input Processor. This is done by the EViD Exceptions program.

If you later find that you want to reset an Ignored transaction and display the original process message:

1.     Select the Re check box for the Ignored transaction.

2.     Click Process.

3.     Click Refresh.

Possible Reasons for Transaction Failures