How to Cure ABBM Records

After processing ABBM requests, applications and ballots that are found to be defective are moved to the Cure ABBM Queue. From this queue you are able to fix, or "cure", these records one by one. The Cure ABBM Queue dialog shows both applications and ballots that require curing.

Important:
  • Rejecting an application does not move the application to the Cure ABBM Queue. Rejected applications can not be cured.
  • If it is 11 days or less before an election, the Process button will be active whether or not a cure has been provided for an application.
  • If it is 6 days or more after an election, the Process button will be active whether or not a cure has been provided for a ballot.
  • If a voter submits a correctly filled out ABBM application after a defective one, the previous defective application will be removed from the Cure ABBM Queue when the correct one is processed. This change will be noted in the voter's record.

Updates to Ballot By Mail, such as curing records, can be seen in a voter's record in the Ballot By Mail tab.

  1. Ensure updated voter information has been recently uploaded using TEAM Interface Imports.

  2. Go to Ballot By Mail > Cure ABBM Queue. The Cure ABBM Queue dialog displays. A separate line item for each ABBM record that needs curing is listed with relevant information such as when the record was inserted into the queue, when it was last modified, whether it is an application or ballot, etc.

  3. On the Cure ABBM Queue dialog, you can use the following to locate the row containing the record to process:

    1. The filters above the grid to narrow the items that are listed.

    2. The arrows at the bottom of the dialog to navigate between pages.

  4. Double-click the row for the application you want to cure. The Cure Application dialog displays.

  5. If a cure has been provided or it is 11 days or less until the election, the Process button will be active. Click the Process button.

  6. Select whether to Accept, Reject, or Defect the application. The changes will be reflected in the Ballot By Mail tab of a voter's record.

  7. Once an application is either accepted or rejected it will be removed from the Cure ABBM Queue.

  1. Ensure updated voter information has been recently uploaded using TEAM Interface Imports.

  2. Go to Ballot By Mail > Cure ABBM Queue. The Cure ABBM Queue dialog displays. A separate line item for each ABBM record is listed with relevant information such as when the record was inserted into the queue, when it was last modified, whether it is an application or ballot, etc.

  3. On the Cure ABBM Queue dialog, you can use the following to locate the row containing the record to process:

    1. The filters above the grid to narrow the items that are listed.

    2. The arrows at the bottom of the dialog to navigate between pages.

  4. Double-click the row for the ballot you want to cure. The Cure Ballot dialog displays.

  5. If a cure has been provided or it is 6 days or more after the election, the Process button will be active. Click the Process button.

    Note: After an election, make sure to go back and process any records where no cures were provided.

  6. Select whether to Accept, Reject, or Defect the ballot. The changes will be reflected in the Ballot By Mail tab of a voter's record.

  7. Once a ballot is either accepted or rejected it will be removed from the Cure ABBM Queue.